Customer satisfaction is important to us at Glow KBeauty.
Return Eligibility
We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
- Products must be unused, unopened, and in original packaging
- Proof of purchase is required
- Products must not be damaged due to misuse or improper handling
Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned:
- Opened or used skincare/cosmetic products
- Beauty tools that have been used
- Sale or clearance items
- Gift cards and promotional products
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
We will review the issue and provide a replacement or refund if approved.
Refund Process
Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our error.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Order Cancellation
Orders may be canceled within 12 hours of purchase. Orders that have already been processed or shipped cannot be canceled
